Frequently Asked Questions
Everything you need to know about our clean, vegan, and cruelty-free beauty essentials.
Are Florence by Mills products vegan and cruelty-free?
Yes! We are committed to clean beauty. All of our products are 100% vegan and cruelty-free, meaning we never test on animals and do not use any animal-derived ingredients.
How can I track my order?
Once your order has shipped, you will receive an email with a tracking number and a link to monitor your package's journey to your doorstep.
What is your return policy?
We want you to love your glow! If you are not satisfied with your purchase, you can return unopened and unused products within 30 days of delivery for a full refund.
Do you ship internationally?
Absolutely. We ship to many countries worldwide. Shipping costs and delivery times vary depending on your location and will be calculated at checkout.
Are your products suitable for sensitive skin?
Our formulas are created with skin-loving ingredients and are dermatologist-tested. However, since everyone's skin is unique, we recommend performing a patch test or reviewing the full ingredient list if you have specific sensitivities.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and popular digital wallets like Apple Pay and Google Pay.